Your legal rights come first
Mandatory consumer cancellation, withdrawal and refund rights always prevail over this policy. Nothing here waives Brazilian statutory rights, including applicable distance-selling rights, or mandatory consumer protections in the customer’s country.
When can I request a refund?
A refund review may be available if:
- You were charged more than once for the same purchase.
- Your payment was completed but your reading was not delivered.
- Intercepted Sign failed to deliver the reading you purchased.
- The delivered reading is materially defective or corrupted and we cannot correct it.
Where a correction is appropriate, we may first restore your access, regenerate the report, or provide a corrected version. This does not limit any rights the law gives you.
Subjective interpretation
Astrological interpretation is reflective and subjective. Disagreement with an interpretation does not by itself guarantee a refund, except where mandatory law provides otherwise.
Personalized digital production
Your reading is prepared from the birth information and one focus you select before purchase. Personalized digital production may begin shortly after payment, and access is normally delivered to your email within 20 minutes.
For European Union customers, any consent to immediate performance and acknowledgment relating to withdrawal rights must be collected separately at checkout before generation begins. We will not treat acceptance of general terms alone as that consent.
How to request a review
To request a review, email hello@interceptedsign.com with the email address used for your purchase and a brief description of what happened.
Any request process and timing will respect applicable law. This policy does not impose a fixed deadline that could conflict with mandatory cancellation or refund rights.